A multi-method for defining the organizational change

The assumption of the work presented in this paper is the situatedness of the change process. The Enterprise Knowledge Development Change Management Method (EKD-CMM) provides multiple and dynamically constructed ways of working to organize and to guide the change management. The method is built on the notion of labeled graph of intentions and strategies called a road map and the associated guidelines. The EKD-CMM road map is a navigational structure that supports the dynamic selection of the intention to be achieved next and the appropriate strategy to achieve it whereas guidelines help in the operationalization of the selected intention following the selected strategy. This paper presents the EKD-CMM road map and guidelines and exemplifies their use with a real case study.